FAQ
If you're able, we HIGHLY encourage you to consider curbside pickup. Please do you best to honor you selected pickup time. If you arrive early, your flowers may not be ready. Need to change your pickup time? Just give us a call.
- Order min. starts at $75 and increases with distance.
- ALL LIVE PRODUCT SALES (plants and flowers) ARE FINAL.
- Same day delivery order cutoff is 2 pm (Exceptions: Valentine's Day & Mother's Day require ordering more in advance).
- Delivery Available Monday - Saturday (Exceptions: Valentine's Day & Mother's Day when they fall on a Sunday).
- Deliveries will arrive between 9am and 7pm. Because of the high volumes we are juggling, we can't guarantee more specific times.
- If you are sending flowers to someone at a business, apartment, or any building where flowers cannot be left outside, drivers will likely call recipients BEFORE LEAVING THE SHOP to make sure they are at the location and able to come out to gather the delivery. No worries - it doesn't ruin the surprise, it just bumps the surprise a little sooner and gives them a fun bit of time to be filled with anticipation!
- Please do your best to confirm that your flower recipient will be at the delivery location, or that there is a safe (secure space, protected from weather) to leave the flowers. In the event that we cannot leave the flowers, you will be issued a delivery fee for 50% the price of your original delivery fee.
- Since we cannot leave flowers outside apartments, those recipients may be called before the delivery to coordinate.
- Unfortunately, there are no returns for customers when recipients refuse to receive a delivery.
Please make sure your order meets the following cart minimums. Rate based on driving distance from our Studio City shop.
- 0-3 miles: $75 min.
- 3-10 miles: $100 min.
- 10-15 miles: $120 min.
- 15-20 miles: $150 min.
- 20+ miles: Give our shop a call to check capacity/availability and determine delivery min/rate.
CURBSIDE PICK-UP
Our shops are both open, but with rising COVID-19 numbers rising in Los Angeles and varying needs for individuals, we totally understand if you still want to use curbside pickup to play it safe.
STUDIO CITY
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Pull around to the back of our shop - on VENTURA COURT.
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Call 818-754-1188 to let us know you're here (the number is posted outside!)
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Please mind the distance between you and others by standing a min. of 6' apart from workers and other guests.
- All live product sales (PLANTS & FLOWERS) are FINAL
- Shipped boxes and items are FINAL. We pack everything extra carefully to make sure it gets to your recipient safely and in one piece. Please ensure that your recipient's address is a safe place for packages. Once we receive confirmation of delivery, we are unfortunately not liable for porch pirates.
- Product returns are accepted in shop within 14 days of purchase for exchange or store credit with copy of receipt.
- Need assistance? Call (818) 754-1188 or email us at hello@wildfloradesign.com.
JOBS
We're always looking for creative, kind humans to grow the squad. If interest, please email your resume to Nicole@wildfloradesign.com.
CAN I USE WILDFLORA PHOTOS ON MY WEBSITE?
We do not release the use of our photos for any public or commercial usage without our written consent. As a small business, making and photographing our floral designs is a decently-sized chunk of our budget, but we know it's important to show what OUR designers are capable of and it helps to set ourselves apart as a brand. If you want to collaborate on a shoot or have inquiries about using our photos, feel free to reach out with an email to hello@wildfloradesign.com.
WEBSITE ISSUES?
At WildFlora, we want all our visitors to feel welcome— in person and online. If you're having any problems with our website, we'd love to know, so we can address the issues ASAP and create an easier experience for all. Give us a call at 818-754-1188 or shoot us an email at hello@wildfloradesign.com - Thank you for helping us improve!
