FAQ

WildFlora FAQ frequently asked questions

ALL LIVE PRODUCT SALES (plants and flowers) ARE FINAL.
DELIVERIES
  • Same day delivery order cutoff is 2 pm (Exceptions: Valentine's Day & Mother's Day require ordering more in advance).
  • Delivery Available Monday - Saturday (Exceptions: Valentine's Day & Mother's Day when they fall on a Sunday).
  • Deliveries will arrive between 9am and 7pm. Because of the high volumes we are juggling, we can't guarantee more specific times.
  • Please do your best to confirm that your flower recipient will be at the delivery location, or that there is a safe (secure space, protected from weather) to leave the flowers. In the event that we cannot leave the flowers, you will be issued a delivery fee for 50% the price of your original delivery fee.
  • Since we cannot leave flowers outside apartments, those recipients may be called before the delivery to coordinate.
  • Unfortunately, there are no returns for customers when recipients refuse to receive a delivery.
DELIVERY MINIMUMS

Please make sure your order meets the following cart minimums. Rate based on driving distance from our Studio City shop.

  • 0-3 miles: $75 min.
  • 3-10 miles: $100 min.
  • 10-15 miles: $120 min.
  • 15-20 miles: $150 min.
  • 20+ miles: Give our shop a call to check capacity/availability and determine delivery min/rate.
WHILE IN OUR SHOPS
  • We ask that all guests follow current face mask guidelines in place for Los Angeles County.
  • Upon entering, use our provided hand sanitizer.

 CURBSIDE PICK-UP

Our shops are both open, but with rising COVID-19 numbers rising in Los Angeles and varying needs for individuals, we totally understand if you still want to use curbside pickup to play it safe.


STUDIO CITY

  • Pull around to the back of our shop - on VENTURA COURT.

  • Call 818-754-1188 to let us know you're here (the number is posted outside!)

  • Please mind the distance between you and others by standing a min. of 6' apart from workers and other guests.

FARMERS MARKET

  • Call 323-452-9339 to let us know you're here.

  • As the parking lot can be quite busy, please be mindful of where you are waiting!

RETURNS
  • All live product sales (PLANTS & FLOWERS) are FINAL
  • Shipped boxes and items are FINAL. We pack everything extra carefully to make sure it gets to your recipient safely and in one piece.
  • Product returns are accepted in shop within 14 days of purchase for exchange or store credit with copy of receipt.
  • Need assistance? Call (818) 754-1188 or email us at hello@wildfloradesign.com.
JOBS

We're always looking for creative, kind humans to grow the squad. If interest, please email your resume to Nicole@wildfloradesign.com.